Issue with Pledge Manager reward configuration

Incident Report for Kickstarter

Resolved

The underlying issue with Pledge Manager configuration has been addressed and submission review is resuming as normal. Thanks for your patience!

Posted May 13, 2025 - 14:17 EDT

Monitoring

We've addressed the immediate issue for creators and backers and expect to resolve it completely during normal working hours.

Posted May 10, 2025 - 11:33 EDT

Investigating

Projects submitting Pledge Managers for review may be delayed while we investigate this issue.

We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!

Posted May 10, 2025 - 10:14 EDT

This incident affected: Kickstarter.com and Mobile.